PRIVACY POLICY
PRIVACY POLICY
Effective Date: February 3, 2026
Van Wert Glass Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vwglassco.com or use our services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Name
- Phone number
- Email address
- Physical address
- Project details and service requests
- Any other information you choose to provide
We may also automatically collect certain information about your device when you visit our website, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our glass installation and repair services
- Respond to your inquiries and service requests
- Schedule appointments and provide estimates
- Send you service updates, appointment reminders, and notifications via SMS or email
- Process payments and manage your account
- Communicate with you about our services
- Improve our website and customer experience
- Comply with legal obligations
3. SMS/Mobile Messaging
By providing your phone number and checking the consent box on our contact form, you agree to receive SMS messages from Van Wert Glass Company, including:
- Appointment reminders
- Service updates
- Service alerts and notifications
Message frequency varies based on your service needs. Message and data rates may apply depending on your mobile carrier plan.
You can opt out of SMS messages at any time by:
- Replying STOP to any message to unsubscribe
- Texting HELP to (567) 323-3138 for assistance
- Contacting us at (419) 238-1139 during business hours
We do not share your phone number with third parties for their marketing purposes. We may share your information with SMS service providers (such as Twilio or similar carriers) solely to deliver messages to you. These service providers are required to keep your information confidential.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share your information with:
- Service providers who assist us in operating our business (e.g., SMS providers, email services, website hosting, payment processors)
- Professional advisors, such as lawyers, accountants, and auditors
- Law enforcement, government agencies, or courts when required by law or to protect our rights
All third-party service providers are contractually required to keep your information confidential and use it only for the purposes we specify.
Mobile Information Sharing: Your mobile phone number and SMS consent information will only be shared with our authorized SMS service provider for the purpose of delivering text messages to you. This information will not be sold, rented, or shared with any other third parties for their marketing purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve your browsing experience
- Analyze website traffic and performance
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may limit your ability to use certain features of our website.
We do not use cookies to track you across other websites or for advertising purposes.
6. Data Security and Handling
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data encryption during transmission
- Restricted access to personal information
- Regular security assessments
- Secure data storage systems
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent for SMS communications at any time without penalty
- Object to processing of your information in certain circumstances
- Request a copy of your information in a portable format
To exercise these rights, please contact us at:
- Phone: (419) 238-1139
- Address: 116 Sibley Street, Van Wert, OH 45891
- Email: [email protected]
We will respond to your request within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When we no longer need your information, we will securely delete or anonymize it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Effective Date" at the top
- Sending you an email notification (if you have provided your email address)
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Van Wert Glass Company
116 Sibley Street
Van Wert, OH 45891
Phone: (419) 238-1139
Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM - 4:00 PM