TERMS OF SERVICE
TERMS OF SERVICE
Effective Date: February 3, 2026
Welcome to Van Wert Glass Company ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, services, and any related applications (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Services Overview
Van Wert Glass Company provides glass installation, repair, and replacement services for residential and commercial properties. Our Services may include:
- Glass repair and replacement
- Window installation and repair
- Storefront glass installation
- Shower and tub enclosures
- Custom glass work
- Light commercial glass projects
- Construction project consultation and estimates
- Residential construction and remodeling
- Project management and coordination
2. Eligibility
You must be at least 18 years old to use our Services or enter into contracts with us. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
3. User Accounts
Account Registration
If you create an account with us, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security
You agree to:
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use of your account
- Be responsible for all activities conducted through your account
4. Use of Services
Acceptable Use
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Violate any applicable local, state, national, or international law
- Transmit any harmful, threatening, abusive, or otherwise objectionable content
- Interfere with or disrupt the Services or servers connected to the Services
- Attempt to gain unauthorized access to any portion of the Services
- Use the Services for any fraudulent or unlawful purpose
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.
5. Estimates and Quotes
All estimates and quotes provided by Van Wert Glass are:
- Valid for 30 days from the date of issue unless otherwise specified
- Subject to site inspection and verification of project scope
- Not binding until a formal contract is executed by both parties
- Based on information provided at the time of the estimate
Final pricing may vary based on actual project conditions, material costs, and scope changes.
6. Contracts and Payment
Project Contracts
All construction and installation projects require a signed written contract before work begins. The contract will specify:
- Scope of work
- Project timeline
- Payment terms
- Materials and specifications
- Change order procedures
Payment Terms
- Payment schedules will be outlined in individual project contracts
- We accept payment via check, credit card, or electronic transfer
- Late payments may be subject to interest charges as permitted by law
- A lien may be filed for non-payment as permitted by applicable law
7. Cancellations and Changes
Project Changes
Any changes to the agreed-upon scope of work must be documented through a written change order and may result in adjustments to the project cost and timeline.
Cancellations
Cancellation terms will be specified in individual project contracts. You may be responsible for work completed and materials ordered prior to cancellation.
8. SMS/Text Messaging
Consent to Text Messages
By providing your mobile phone number and checking the consent box on our contact form, you consent to receive text messages from Van Wert Glass Company, including:
- Appointment reminders and confirmations
- Project updates and status notifications
- Estimate and quote information
- Payment reminders
- Service alerts and notifications
Message Frequency
Message frequency varies based on your interactions with our Services. You may receive multiple messages per week during active projects.
Opt-Out Instructions
You may opt-out of receiving text messages at any time by:
- Replying STOP to any text message
- Contacting us at the information provided below
- Updating your communication preferences in your account
Message and Data Rates
Message and data rates may apply. Message frequency varies based on your interactions with our Services.
Carrier Liability Disclaimer
Van Wert Glass Company and its service providers are not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and other factors beyond our control.
Supported Carriers
This service is available on most major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
Support and Customer Service
For questions or assistance with text messages, you can:
- Text HELP to (567) 323-3138 for assistance
- Call us at (419) 238-1139 during business hours (Monday-Friday, 8:00 AM - 4:00 PM)
- Email us at [email protected]
Age Restriction
You must be 18 years or older to consent to receive text messages from Van Wert Glass Company.
9. Warranties and Disclaimers
Workmanship Warranty
We warrant that all work will be performed in a professional and workmanlike manner in accordance with industry standards. Specific warranty terms will be outlined in individual project contracts.
Third-Party Materials
Warranties for materials and equipment are provided by the respective manufacturers. We do not warrant third-party products beyond the manufacturer's warranty.
Disclaimer of Warranties
TO THE EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAN WERT GLASS COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:
- Your use or inability to use our Services
- Any unauthorized access to or use of our servers and/or any personal information stored therein
- Any interruption or cessation of transmission to or from our Services
- Any bugs, viruses, or other harmful code that may be transmitted through our Services
- Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services
11. Indemnification
You agree to indemnify, defend, and hold harmless Van Wert Glass Company, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Services.
12. Intellectual Property
Our Content
All content included in or made available through our Services, such as text, graphics, logos, images, and software, is the property of Van Wert Glass Company or its content suppliers and is protected by United States and international copyright laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Services for your personal, non-commercial use.
User Content
By submitting content to our Services (such as reviews, comments, or testimonials), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, publicly display, and distribute such content in connection with our Services.
13. Privacy
Your use of our Services is also governed by our Privacy Policy, available at https://vwglassco.com/privacy-policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our privacy practices.
14. Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.
Jurisdiction
You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be filed exclusively in the state or federal courts located in Van Wert County, Ohio, and you hereby consent and submit to the personal jurisdiction of such courts.
Informal Resolution
Before filing a claim, you agree to contact us to attempt to resolve the dispute informally by sending a written notice to the address provided below. The notice must include your name, contact information, a description of the dispute, and the relief you seek.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
16. Entire Agreement
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Van Wert Glass Company regarding your use of our Services and supersede all prior agreements and understandings.
17. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Effective Date" at the top. Your continued use of our Services after any changes indicates your acceptance of the updated Terms.
18. Contact Information
If you have any questions about these Terms, please contact us:
Van Wert Glass Company
116 Sibley Street
Van Wert, Ohio 45891
Phone: (419) 238-1139
Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM - 4:00 PM
19. Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
20. Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.